Empowering youth. Uplifting communities.
Our 12-week, fully funded programme is built to prepare young South Africans for immediate entry into the contact centre sector and broader service industry.
It combines technical training, soft skills development, and job readiness—culminating in nationally recognised qualifications and employer access.
What’s included in the programme?
Practical training designed for real-world work
Delivered in partnership with Training Force, our programme includes:
Interactive Workshops
- Real-life customer service simulations
- Role-playing and scenario-based coaching
Continuous Evaluation
- Personalised trainer feedback
- Reinforcement assessments and skill audits
This is more than classroom theory—it’s service-focused, confidence-building preparation for high-performance roles.
How it works
From application to employment
| Stage | What You’ll Do |
| 1 | Apply via our online portal or referral |
| 2 | Enrol at our Mitchell’s Plain incubator |
| 3 | Train in accredited and soft skills modules |
| 4 | Graduate with an NQF certificate |
| 5 | Access real job opportunities |
Programme details
Duration: 12 weeks
Format: In-person workshops and assessments
Location: Mitchell’s Plain
Cost: Fully funded for qualifying applicants
Why it matters
We’re solving systemic problems with practical solutions
Our programme tackles:
- Chronic youth unemployment
- Entry-level barriers in customer service
- B-BBEE transformation compliance for businesses
We prepare first-time jobseekers for real work, while enabling businesses to hire skilled, certified youth with confidence.
Outcomes
Outcomes you can count on
Checklist:
✔ Nationally recognised certification
✔ Job readiness from day one
✔ Increased confidence and career motivation
✔ Direct access to employment pathways
✔ Contribution to long-term economic participation
